Program Generalist (Direct Support Professional)


To perform this position successfully, an individual should demonstrate the following competencies:

Leadership Skills: Demonstrates ethics and integrity; Displays drive and purpose; Exhibits leadership stature; Increases capacity to learn; Manages self; Increases self-awareness; Develops adaptability; Communicates effectively; Develops others; Values diversity and differences; Builds and maintains relationships.

Verbal and Written Communication: Speaks and writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information with great attention to detail.

Team Player: Acts as a member of a team by supporting everyone’s efforts to succeed; Balances team and individual responsibilities; Leads by example; Contributes to building a positive team spirit; Exhibits objectivity and openness to others’ views; Gives and welcomes constructive feedback.

Quality: Demonstrates accuracy, thoroughness and attention to detail; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Independence: Capable of working independently under the direction of their supervisor; Prioritizes and plans work activities; Uses time effectively; Takes responsibility for own actions; Completes work on time or notifies supervisor if alternative plans are necessary.

Interpersonal Skills: Capable of comfortably interacting with diverse populations with appropriate sensitivity; Remains open to others’ ideas; Maintains confidentiality.

Financially Responsible: Ensures that accurate financial records, receipts, and monies are maintained for individual and household accounts; Spends agency money as assigned and in a responsible manner.


The DSP must possess a High School Diploma or equivalent. Previous experience working with individuals with an intellectual disability, behavioral health and/or medical needs is preferred (but not required). 

The DSP shall have essential physical skills – be able to run, squat, stoop/bend, kneel, climb stairs, be able to lift at least 50 pounds (or ¼ own body weight), push and pull against potential resistance; and be able to implement non-physical and physical interventions and CPR with people supported when needed.

The DSP shall have adequate vision, reading, writing and documentation skills and hearing to perform the essential functions of the job.

  Must be able to work a flexible schedule including early mornings, afternoons, evenings, weekends, overnight periods, and holidays.

  Must be 18 years of age or older.

The DSP must possess and maintain a valid driver’s license and be able to transport individuals in The Arc vehicles. The DSP will be required to have motor vehicle reports completed on the date of hire (or up to five days prior) and then have these completed after six months of employment, and annually thereafter. Some assignments (i.e. - HCS) require the use of the DSP’s personal vehicle. If the DSP is assigned to HCS or another service that requires personal vehicle transport, the DSP will provide The Arc with the required documentation and be approved to provide such transportation.

This employee must be able to provide assistance, as needed, in safely loading and unloading vehicle passengers and assist individuals to safety in emergency situations.

The DSP must obtain a physical examination/TB test as required by Office of Developmental Programming (ODP) regulations and is required to have this repeated biannually.

Must obtain criminal clearances as required. These could include: the Pennsylvania criminal history check, FBI criminal history check, and child abuse clearances in accordance with ODP regulations.

Demonstrated ability to adhere to the required schedule for the job.

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